Office Cleaning Arrow Cleaning Services we are constantly reviewing and evaluating all aspects of our service delivery to ensure that we are meeting our customer’s needs in the present and also for the future. Buildings change and develop, as do the requirements of our customers. It is, therefore, a major concern for Arrow Cleaning Services to ensure that we are identifying and developing new products, improving work methods, more efficient and effective methods of quality monitoring and control, modern work patterns to suit our customers and our staff.
Some examples of our innovative approach adopted are: ·
computerized contract-costing systems to provide more accurate and cost effective cleaning; · automatic on site time and attendance logging; · customer e-mail facility for rapid communication response; If you would like to know more about any of these developments and how they could be implemented in your premises please ask, or e-mail us .
Key Benefits
1 Quality Service Our Quality Care System ensures we regularly review with you the quality of our service and assist in identifying your changing needs. A formal monthly sign-off by the client’s nominated representative confirms your view of the level of service being provided. Service levels are checked and monitored over a period of time to ensure that there is no failure in the service. 2 Rapid ResponseAll Arrow Services managers are equipped with mobile telephones so that they can be contacted quickly in the event of an emergency. Local regional office number – 01274 690805, All cleaning complaints will be addressed on the working day of notification. 3 Trained
Personnel Our training programmers ensure that local managers will be trained in cleaning technology to British Institute of Cleaning Science (BICS) standards. All cleaning staff are trained by the local manager in the required cleaning skills specific to your site requirements. All our cleaners will wear uniforms and will carry security identification cards. 4 Regular
Communications  Our on-site Communications manual will ensure that an effective client/cleaning staff dialogue occurs regardless of shift times. 5 Health
& Safety Our Health & Safety Policy ensures the well being of both clients and employees meeting current Health & Safety legislative requirements. All our staff are trained on safety. The risks to them have been assessed and, where appropriate, risk assessment forms will be available to you. All electrical equipment used by ourselves on your premises is maintained and tested regularly.
| 
